Shipping Policy

HTP Supps uses either International Shipping Services or Australia Post parcel services for all deliveries. Once you place an order before 11am on any business day and if payment has been received, the order will be processed for shipping.   All orders received after 11am will be processed on the next business day, depending on if your item is held at our Australian Distribution Centre. If stock is not on hand, we will transfer stock from our USA warehouse to our Australian Distribution Centre for dispatch. If we have run out of stock in our USA Warehouse for dispatch to our Australian Distribution Centre, we will try to source it from the manufacturer which may take a few days to receive. Most orders will be received by the customer within 7 business days. 
From time to time we may send an order out with products on back order, which will be sent at a later date, usually within 5 business days, at no extra cost. Once the parcel is received by our parcel sending service, a tracking number will be either emailed or sent by text message to your mobile phone. 

An invoice will be emailed to you once your order has been received. 

Shipping is FREE for all orders!

We ship Monday through Friday, except on any public holiday (including public holidays in the USA and Australia). Once you have the tracking number please allow time for it to enter the shipping provider's system for update.

We strive to uphold the highest levels of quality customer service. It is our ultimate goal at HTP Supps to create life-long repeat customers and we will do everything possible to ensure that your experience with us is one that is pleasant and ensures you to want to shop with us again and again.

As a retail store policy, we will only except up to 10 units of the same item being ordered, including flavours. For Bulk orders of 10 or more of the same product please contact us for wholesale pricing. This is to comply with the Australian Personal Importation Scheme.

All items on our website are for personal use only and come under the 'Personal Importation Scheme' which allows you to legally import a 3-month supply of most therapeutic goods for personal use or for use by someone in your immediate family. 

For information on the 'Personal Importation Scheme' please visit the TGA website @ https://www.tga.gov.au/products/unapproved-therapeutic-goods/personal-importation-scheme